These Terms of Service ("Terms") govern your access to and use of the HybridLLM platform and services ("Service") operated by Adopt-AI SA ("Company", "we", "us", "our"), a Swiss corporation registered under CHE-147.175.593, with its registered office at Rue du Pré-de-la-Bichette 1, 1202 Genève, Switzerland.

By accessing or using the Service, you ("Customer", "you", "your") agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

1. Definitions

"Account" means the user account created to access the Service. "Authorized User" means any individual authorized by the Customer to access and use the Service under the Customer's subscription. "Customer Data" means all data, documents, files, text, and other content uploaded, submitted, or otherwise provided by the Customer or its Authorized Users to the Service. "Service" means the HybridLLM platform, including all features, functionalities, tools, APIs, and related services provided by Adopt-AI SA. "Subscription" means the paid plan selected by the Customer, granting access to the Service for a defined period. "Enterprise Deployment" means a dedicated, custom installation of the Service within the Customer's own infrastructure or a dedicated private environment, subject to a separate Enterprise Agreement.

2. Service Description

HybridLLM is a Swiss-hosted, privacy-first AI workspace that enables teams to interact with AI language models using their private documents and knowledge bases. The Service includes AI-powered chat, document retrieval (RAG), team workspaces, role-based access controls, and audit logging.

The Service is available as Enterprise Deployment: dedicated installation in the Customer's own Swiss infrastructure or private cloud, with optional managed service support. Deployment details are subject to a separate Enterprise Agreement.

3. Account Registration and Security

3.1. To use the Service, you must create an Account by providing accurate and complete registration information. You agree to keep your Account information up to date.

3.2. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

3.3. You must notify us immediately at [email protected] if you become aware of any unauthorized use of your Account or any other breach of security.

3.4. You must be at least 18 years of age to create an Account and use the Service.

4. Subscription Plans and Pricing

4.1. Subscription Tiers. The Service is available under several subscription tiers (Pro, Team, Enterprise SaaS, and Enterprise Deployment), as described on our pricing page at hybridllm.ai/en/pricing.

4.2. Pricing. All prices displayed on the website are in Swiss Francs (CHF) and are exclusive of applicable taxes. Swiss Value Added Tax (VAT) will be added at the applicable rate in accordance with Swiss tax legislation. The current VAT rate and the total amount including VAT will be displayed before payment confirmation.

4.3. Subscription Period. Subscriptions are offered on a monthly or annual basis, as selected by the Customer at the time of purchase. The subscription period begins on the date of payment confirmation or activation.

4.4. Price Changes. The Company reserves the right to modify its pricing. Price changes for existing Customers will take effect at the beginning of the next renewal period. The Company will notify Customers of price changes at least thirty (30) days prior to the effective date by email.

4.5. Usage Limits. Each subscription tier includes defined usage limits (number of users, document storage, AI queries) as described on the pricing page. If usage exceeds the limits of your current tier, you will be notified and may be required to upgrade to a higher tier.

5. Payment Terms

5.1. Online Payment

5.1.1. Online payments are processed by our payment service provider, Payrexx AG (Burgstrasse 20, 3600 Thun, Switzerland), a regulated Swiss payment service provider supervised under FINMA regulations and member of the self-regulatory organization VQF.

5.1.2. Accepted Payment Methods. We accept payment by credit card (Visa, Mastercard), PostFinance, TWINT, and other payment methods made available through Payrexx at the time of purchase.

5.1.3. Billing Cycle. Monthly subscriptions are billed in advance on the same date each month. Annual subscriptions are billed in advance for the full year.

5.1.4. Automatic Renewal. Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew for an identical period. The renewal will be charged using the payment method on file. You will receive a reminder by email at least seven (7) days before each renewal.

5.1.5. Payment Security. All online payment transactions are processed securely through Payrexx. Adopt-AI SA does not store, process, or have access to your full credit card details or sensitive payment credentials. Payment data is handled by Payrexx in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

5.1.6. Failed Payments. If a payment fails, we will notify you by email. You will have seven (7) calendar days to update your payment information and settle the outstanding amount. If payment is not received within this grace period, we reserve the right to suspend access to the Service.

5.1.7. Payment Confirmation. Upon successful payment, you will receive an electronic confirmation and invoice by email. Invoices are also available in your Account dashboard.

5.2. Invoice-Based Payment (Enterprise Plans)

5.2.1. Enterprise Customers may elect to pay by invoice, subject to prior written agreement with Adopt-AI SA.

5.2.2. Payment Terms. Invoices are payable within thirty (30) calendar days of the invoice date, unless otherwise agreed in writing between the parties.

5.2.3. Currency. Invoices are issued in Swiss Francs (CHF). Payment in EUR may be agreed upon in the Enterprise Agreement. In the event of significant exchange rate fluctuations, Adopt-AI SA reserves the right to adjust prices for the next billing period.

5.2.4. Late Payment. In the event of late payment, Adopt-AI SA reserves the right to charge default interest at the statutory rate of 5% per annum under Swiss law (Art. 104 CO). A reminder fee of CHF 20.00 may be charged from the second written reminder onward.

5.2.5. Suspension for Non-Payment. If an invoice remains unpaid for more than fifteen (15) calendar days after the due date, Adopt-AI SA reserves the right to suspend access to the Service upon seven (7) days' written notice.

5.3. General Payment Provisions

5.3.1. All amounts due under these Terms are non-refundable except as expressly stated in Section 6 (Cancellation and Refunds).

5.3.2. The Customer is responsible for all applicable taxes, duties, and governmental assessments associated with the use of the Service, except for taxes based on the Company's net income.

6. Cancellation and Refunds

6.1. Cancellation by Customer. You may cancel your subscription at any time through your Account settings or by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the paid period.

6.2. No Pro-Rata Refunds for Monthly Plans. Monthly subscriptions that are cancelled mid-cycle are not eligible for pro-rata refunds.

6.3. Annual Plan Refunds. For annual subscriptions cancelled within the first fourteen (14) calendar days of the initial subscription period (first subscription only, not renewals), a full refund will be issued upon request. After this fourteen-day period, no refunds will be issued for annual subscriptions. This voluntary goodwill period does not constitute a statutory right of withdrawal.

6.4. Enterprise Deployments. Cancellation and refund terms for Enterprise Deployments are governed by the separate Enterprise Agreement.

6.5. Right of Withdrawal. Swiss law does not provide a general statutory right of withdrawal for online purchases of services. The fourteen (14) day refund period described in Section 6.3 is offered voluntarily by Adopt-AI SA. For Customers located in the European Union, the EU Consumer Rights Directive (2011/83/EU) may grant additional withdrawal rights. By commencing use of the Service during any applicable withdrawal period, you acknowledge that you expressly request the immediate provision of the Service and consent to lose your right of withdrawal once the Service has been fully provided.

7. Customer Data

7.1. Ownership. You retain all rights, title, and interest in and to your Customer Data. The Company does not claim ownership of any Customer Data.

7.2. License Grant. You grant Adopt-AI SA a limited, non-exclusive license to process, store, and display your Customer Data solely for the purpose of providing the Service in accordance with these Terms and our Privacy Policy.

7.3. No Training on Customer Data. Adopt-AI SA does not use Customer Data to train, fine-tune, or improve any machine learning model, whether proprietary or third-party. Customer Data is used exclusively for the purpose of providing the Service to you.

7.4. Data Residency. Customer Data is stored and processed exclusively on Swiss infrastructure (Tier III+ data centers located in Switzerland). For Enterprise Deployments, Customer Data resides within the Customer's designated Swiss infrastructure.

7.5. Data Portability. You may export your Customer Data at any time through the Service's built-in export functionality. Upon request, we will provide reasonable assistance with data export in a standard, machine-readable format.

7.6. Data Deletion. Upon termination or expiration of your subscription, your Customer Data will be retained for a period of thirty (30) calendar days ("Retention Period") to allow for data export. After the Retention Period, all Customer Data will be permanently and irrecoverably deleted from our systems, including backups, within ninety (90) calendar days.

8. Data Protection

8.1. Adopt-AI SA processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP/nDSG), the Ordinance on Data Protection (ODP), and, where applicable, the EU General Data Protection Regulation (GDPR).

8.2. Our Privacy Policy, available at hybridllm.ai/en/legal/privacy, describes how we collect, use, store, and protect personal data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

8.3. Data Processing Agreement (DPA). Where the Customer acts as a data controller and Adopt-AI SA processes personal data on behalf of the Customer, the parties may enter into a Data Processing Agreement. A DPA is available upon request by contacting [email protected]. For Enterprise Customers, the DPA is included as part of the Enterprise Agreement.

9. Acceptable Use

9.1. You agree to use the Service only for lawful purposes and in accordance with these Terms and applicable law.

9.2. Prohibited Uses. You shall not:

(a)Use the Service for any purpose that is illegal under applicable Swiss, European, or international law.

(b)Upload, transmit, or store content that infringes the intellectual property rights of any third party.

(c)Upload, transmit, or store content that is defamatory, obscene, threatening, abusive, or that promotes hatred or discrimination.

(d)Generate, store, or distribute child sexual abuse material (CSAM) or any content that exploits minors.

(e)Generate content designed to deceive, defraud, or manipulate individuals, including deepfakes, phishing material, or social engineering content.

(f)Attempt to gain unauthorized access to any part of the Service, other Customers' accounts, or any systems or networks connected to the Service.

(g)Introduce malware, viruses, trojans, worms, or any other malicious code into the Service.

(h)Use the Service in a manner that could disable, overburden, or impair the Service or interfere with any other party's use.

(i)Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent permitted by applicable law.

(j)Resell, sublicense, or redistribute access to the Service without prior written consent from Adopt-AI SA.

(k)Use the Service to develop a competing product or service.

(l)Use automated scripts, bots, or scraping tools to access the Service unless expressly authorized through our API and within your subscription limits.

9.3. Enforcement. Adopt-AI SA reserves the right to suspend or terminate your access to the Service, without prior notice, if you violate these provisions. Severe violations (including illegal activities, security attacks, or CSAM) may result in immediate termination and reporting to relevant law enforcement authorities.

10. Intellectual Property

10.1. The Service, including its underlying technology, software, algorithms, user interface, design, documentation, and all related intellectual property, is and remains the exclusive property of Adopt-AI SA.

10.2. These Terms do not grant you any intellectual property rights in the Service beyond the limited right to access and use it in accordance with these Terms and your subscription.

10.3. The AI models used in the Service are open-source models hosted on Swiss infrastructure. The use of these models is subject to their respective open-source licenses. Outputs generated by the Customer through the Service are owned by the Customer.

10.4. Feedback, suggestions, or improvement ideas voluntarily provided by the Customer regarding the Service may be used by Adopt-AI SA without restriction or obligation of compensation.

11. Service Availability and Support

11.1. Availability. Adopt-AI SA will use commercially reasonable efforts to make the Service available 99.5% of the time, measured on a monthly basis, excluding scheduled maintenance and events beyond our reasonable control.

11.2. Scheduled Maintenance. We will provide at least twenty-four (24) hours' advance notice of scheduled maintenance that may affect Service availability, except in the case of emergency maintenance required for security or stability.

11.3. Support. Support is provided by email at [email protected]. Response times and support levels depend on your subscription tier, as described on the pricing page.

11.4. Service Modifications. Adopt-AI SA reserves the right to modify, update, or discontinue features of the Service. Material changes that significantly reduce the functionality available under your current subscription tier will be communicated at least thirty (30) days in advance by email.

12. Limitation of Liability

12.1. To the maximum extent permitted by Swiss law:

(a)AI-Generated Outputs. The Service provides AI-generated outputs based on language models. These outputs may contain inaccuracies, errors, or omissions. You acknowledge that you are solely responsible for evaluating and verifying any output generated by the Service before relying on it. The Company makes no warranty regarding the accuracy, completeness, or fitness for purpose of AI-generated outputs.

(b)Indirect Damages. In no event shall Adopt-AI SA be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill, arising out of or in connection with the use of or inability to use the Service.

(c)Aggregate Liability. The total aggregate liability of Adopt-AI SA for all claims arising out of or in connection with these Terms shall not exceed the total amount paid by the Customer for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

12.2. Nothing in these Terms shall exclude or limit liability for fraud, intentional misconduct, gross negligence, or any other liability that cannot be excluded or limited under applicable Swiss law (Art. 100 CO).

13. Indemnification

You agree to indemnify, defend, and hold harmless Adopt-AI SA, its directors, officers, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in violation of these Terms; (b) your Customer Data, including any claim that it infringes the rights of a third party; or (c) your violation of applicable law.

14. Confidentiality

14.1. Each party agrees to maintain the confidentiality of any confidential information received from the other party and to use such information solely for the purposes of these Terms.

14.2. Confidential information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is rightfully obtained from a third party without restriction.

15. Term and Termination

15.1. Term. These Terms enter into force upon your first access to the Service and remain in effect for the duration of your subscription or Account.

15.2. Termination by Customer. You may terminate your Account at any time by following the cancellation process described in Section 6.

15.3. Termination by Company. Adopt-AI SA may terminate or suspend your access to the Service immediately, without prior notice, if: (a) you breach these Terms and fail to cure the breach within fifteen (15) calendar days of written notice; (b) you engage in conduct that is harmful to the Service, other Customers, or Adopt-AI SA; (c) it is required by applicable law or regulation; or (d) the Company decides to discontinue the Service entirely, with ninety (90) days' advance notice in this case.

15.4. Effects of Termination. Upon termination, your right to access and use the Service ceases immediately, except during the Retention Period described in Section 7.6 for data export purposes.

16. Cookies

16.1. The website uses cookies and similar technologies to ensure proper functionality, remember your preferences, and, with your consent, analyze website usage.

16.2. Strictly Necessary Cookies are required for the website and Service to function (authentication, security, session management). These cannot be disabled.

16.3. Analytics Cookies help us understand how visitors interact with our website. These are placed only after you provide explicit consent through the cookie consent banner.

16.4. Preference Cookies remember your settings such as language selection.

16.5. You can manage your cookie preferences at any time through the cookie consent banner or your browser settings. Blocking strictly necessary cookies may affect the functionality of the website and Service.

16.6. For details on specific cookies used, their purposes and retention periods, please refer to the cookie information in our Privacy Policy at hybridllm.ai/en/legal/privacy.

17. Third-Party Services

17.1. The Service may integrate with or allow connections to third-party services. Your use of such third-party services is governed by their respective terms and conditions and privacy policies.

17.2. Adopt-AI SA is not responsible for the availability, accuracy, or quality of third-party services and shall not be liable for any loss or damage arising from your use of such services.

18. Force Majeure

Neither party shall be liable for failure to perform its obligations under these Terms if such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government action, power failures, internet outages, or cyberattacks. Payment obligations are not subject to this exemption.

19. Changes to Terms

19.1. Adopt-AI SA reserves the right to modify these Terms at any time. Material changes will be communicated to Customers by email at least thirty (30) days before taking effect.

19.2. Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree with the modified Terms, you must stop using the Service and cancel your subscription before the effective date.

20. Governing Law and Jurisdiction

20.1. These Terms shall be governed by and construed in accordance with the substantive laws of Switzerland, excluding its conflict of laws provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

20.2. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of the Canton of Geneva, Switzerland.

20.3. Before initiating legal proceedings, the parties shall attempt to resolve any dispute through good-faith negotiation for a minimum period of thirty (30) calendar days.

21. General Provisions

21.1. Severability. If any provision of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the parties' original intent.

21.2. Entire Agreement. These Terms, together with the Privacy Policy and any applicable Enterprise Agreement, constitute the entire agreement between you and Adopt-AI SA regarding your use of the Service.

21.3. Assignment. You may not assign or transfer these Terms or any rights hereunder without the prior written consent of Adopt-AI SA. Adopt-AI SA may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

21.4. No Waiver. The failure of Adopt-AI SA to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21.5. Notices. All notices under these Terms shall be in writing and sent by email to: (a) the Company at [email protected]; or (b) the Customer at the email address associated with the Customer's Account.

22. Contact

For questions about these Terms:

Adopt-AI SA

Rue du Pré-de-la-Bichette 1, 1202 Genève, Switzerland

CHE-147.175.593 | CHE-147.175.593 TVA

Email: [email protected]